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Computer Repair & IT Services in Kingsport, TN

Computer repair, network installation, Wi-Fi troubleshooting, and security cameras, serving Kingsport, Johnson City, Bristol, Greeneville, and the Tri-Cities region.

Our Services

Everything I help homes and small businesses with across Kingsport and East Tennessee, with clear pricing on each. The diagnostic on repairs is always free, and there are no contracts, ever. Prices are typical ranges; you get an exact number before any work starts.

Repair & Troubleshooting

Slow PC, crashed laptop, a virus, blue screen, or Windows acting up, we diagnose it and fix it. PC and Mac, on-site, remote, or pickup by appointment. The diagnostic is always free, so you know what it costs before any work begins.

Computer repair, Windows PC and Apple Mac Virus and malware removal Software and Windows problems Free diagnostic before any work begins
Upfront pricing
DiagnosticFree
Virus / malware removal$79–$99
OS reinstall / factory reset & setup$69–$89
Hardware install (RAM/SSD, labor only)$49–$69
General tune-up / cleanup$59–$69
Anything outside a flat-rate job$59–$65/hr
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Home & Personal Tech Setup

New laptop, tablet, or phone that needs setting up? A printer nobody can connect to? I get your devices working and, just as important, I sit down and show you how to actually use them, in plain language and at your pace.

New computer, laptop, or tablet setup Data transfer from your old device Printer setup and wireless / mobile printing Phone, tablet, email, and account setup Smart TV and streaming device setup One-on-one walkthrough so you know how to use it
Upfront pricing
New laptop / computer / tablet setup$49–$69
Data transfer, old device to new$49–$79
Printer setup & wireless printing$39–$59
Phone-to-printer or phone-to-PC pairing$19–$29
Walkthrough / training (up to 30 min)Free w/ setup · $25
Smart TV / streaming device setup$49–$69
Automatic backup setup$49–$79
Bundle: laptop + printer + pairing + walkthrough$99–$129
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Networking & Wi-Fi

Slow Wi-Fi, dead zones, a router that needs replacing, or a whole office network to build from scratch, wired and wireless. I find the actual cause and fix it. Most home and office Wi-Fi problems are sorted in a single visit.

Wi-Fi troubleshooting and dead zones New router and mesh Wi-Fi setup Full office network installs, wired & wireless Separate guest Wi-Fi for visitors Wired connections for speed and reliability
Upfront pricing
Wi-Fi troubleshooting / optimization visit$79–$99
Whole-home mesh Wi-Fi setup$99–$149
Each additional access point+$20–$25
Small business network install / cabling$65–$85/hr

Mesh pricing is for customer-owned equipment. Business installs can also be quoted as a fixed project.

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Security Cameras

Indoor and outdoor camera systems for homes and businesses across the Tri-Cities, wired or wireless. I mount the cameras, set up recording, and get remote viewing and motion alerts working on your phone.

Indoor and outdoor, wired or wireless NVR / DVR recording setup View your cameras from your phone anywhere Motion alerts sent to your phone Adding to or upgrading an existing system
Upfront pricing
Base visit + first 1–2 cameras (existing network)$149–$199
Each additional camera, labor only$85–$125
Camera + install bundle (mid-range camera)$175–$250 ea
Full 4-camera home system, all-in$700–$950
NVR / DVR + remote phone viewing$99 flat
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Data Recovery & Backup

Lost files or a failed drive? I assess what’s recoverable before charging anything. For businesses, I set up automated backups so a failure or ransomware attack doesn’t turn into days of downtime.

Recovery assessment for lost files Deleted-file and corrupted-drive recovery Failed / physical drive recovery Automated business backup systems
Upfront pricing
Software-level recovery (deleted / corrupted)$99–$149
Physical / hardware-level failureQuote-based
Business backup system setup$149–$249

The recovery assessment comes first, no charge until you know what’s recoverable and what it costs.

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Business Add-Ons

The extras small offices ask for, VoIP phone systems, Microsoft 365, firewalls and VPN, and straight-talking technology consulting. Every project is quoted upfront, and consulting is free when it’s rolled into a paid job.

VoIP phone systems Microsoft 365 setup & migration Firewall configuration & VPN Technology consulting
Upfront pricing
VoIP setup, up to 5 lines$199–$299
Microsoft 365 migration, per mailbox$49–$79
M365 small business setup (up to 5 users)$249–$349
Firewall setup, home / small office$99–$149
Firewall with VLANs / segmentation$150–$250
Consulting$65–$75/hr

VoIP adds $25–$35 per line beyond five. Consulting is free when bundled into a paid project.

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Service area

Serving Kingsport, Johnson City, Bristol & East Tennessee

All services are available on-site throughout the Tri-Cities and East Tennessee, Kingsport, Johnson City, Bristol, Greeneville, Elizabethton, Jonesborough, Erwin, and Rogersville. Not sure if we cover your area? Call (423) 390-8373. We're often closer than you'd expect.

For business customers

What Business Customers Can Expect

A few things that matter when you’re trusting someone with your office technology.

You talk to the same person every time

Jackson does the work. When you call back, he already knows your setup, your equipment, and what was done last time. You don’t re-explain your network to a different technician every visit.

Business outage calls go to the front of the schedule

Same-day response goal for Tri-Cities customers

Reach Jackson directly by phone, always

No Contract Required

Call when you need help. No agreement to sign, nothing installed that reports back to anyone.

Clear Price Upfront

Every project quoted before work begins. If anything changes mid-job, you get a call first.

Kingsport Based

Locally owned, on-site throughout East Tennessee. No remote-only support center.

Not Sure What You Need?

Call or send a message and describe what’s happening. Jackson will give you a straight answer about whether it’s something he can help with and what it would take.

Get a Free Estimate (423) 390-8373