Computer repair, network installation, Wi-Fi troubleshooting, and security cameras, serving Kingsport, Johnson City, Bristol, Greeneville, and the Tri-Cities region.
Core Services
These are the four things we do most and do best. Based in Kingsport, TN, available on-site throughout the Tri-Cities and East Tennessee.
Computer Repair & Troubleshooting
Slow PC, crashed laptop, virus, blue screen, we diagnose it and fix it. PC and Mac, serving Kingsport, Johnson City, Bristol, and the surrounding area. On-site, remote, or pickup by appointment. No charge until you know what it costs to fix.
Windows PC and Apple MacSlow, freezing, crashing, or won't startVirus and pop-up removalRecovering lost photos and filesSoftware and Windows problemsFree estimate before any work begins
Slow Wi-Fi, dead zones, a printer nobody can reach, internet that keeps dropping, or building a network for a new office from scratch, wired and wireless. We find the actual cause and fix it. Most office network problems are diagnosed and resolved in a single visit. Serving Kingsport, Johnson City, Bristol and East Tennessee.
Wi-Fi that drops or won't reach every roomNew router setup and configurationFull network installation for a new officeSeparate guest Wi-Fi for customers or visitorsWired connections for better speed and reliabilityNetwork troubleshooting and repairs
Security Camera Installation in Kingsport & East Tennessee
IP and wireless camera systems for homes and businesses throughout the Tri-Cities. We mount the cameras, run cable or configure wireless, set up recording, and get remote viewing on your phone.
Camera installation inside and outsideRecording setup so footage is saved automaticallyView your cameras from your phone from anywhereMotion alerts sent to your phoneAdding to or upgrading an existing camera systemWired or wireless cameras depending on your situation
New computer setup, printer configuration, smart TV, email, backups, iPhone setup, or just a conversation about what technology you actually need. We explain it in plain language and do the work.
Setting up a new computer or laptopMoving everything from your old computer to a new oneEmail, printer, and password helpiPhone and iPad setup and questionsSetting up automatic backups so you don't lose your filesStraight answers about what technology you actually need
We handle these regularly across Kingsport, Johnson City, Bristol, Greeneville, and surrounding communities. Call and describe what you need, we’ll tell you if it’s something we can take on.
Data Recovery & Backup Setup
Lost files or a failed drive: we assess what’s recoverable before charging anything. For businesses, automated backup systems so a failure or ransomware attack doesn’t mean days of downtime.
Business phones over your internet connection instead of traditional lines. Usually less expensive, easier to manage. We handle phones, extensions, hold music, auto-attendant, and call routing for small offices.
First-time setup, migration from Gmail or another provider, or fixing a setup done wrong. Every account migrated and tested before your old email is turned off.
A properly configured firewall protects your business network and controls what your staff can access. Includes VPN setup for employees working remotely.
Serving Kingsport, Johnson City, Bristol & East Tennessee
All services are available on-site throughout the Tri-Cities and East Tennessee, Kingsport, Johnson City, Bristol, Greeneville, Elizabethton, Jonesborough, Erwin, and Rogersville. Not sure if we cover your area? Call (423) 390-8373. We're often closer than you'd expect.
For business customers
What Business Customers Can Expect
A few things that matter when you’re trusting someone with your office technology.
You talk to the same person every time
Jackson does the work. When you call back, he already knows your setup, your equipment, and what was done last time. You don’t re-explain your network to a different technician every visit.
Business outage calls go to the front of the schedule
Same-day response goal for Tri-Cities customers
Reach Jackson directly by phone, always
No Contract Required
Call when you need help. No agreement to sign, nothing installed that reports back to anyone.
Clear Price Upfront
Every project quoted before work begins. If anything changes mid-job, you get a call first.
Kingsport Based
Locally owned, on-site throughout East Tennessee. No remote-only support center.
Not Sure What You Need?
Call or send a message and describe what’s happening. Jackson will give you a straight answer about whether it’s something he can help with and what it would take.