Privacy Policy
How Reservoir IT Solutions handles your information.
Last Updated: June 26, 2026
Reservoir IT Solutions is a locally owned, owner-operated technology services company based in Kingsport, Tennessee. This Privacy Policy explains what information is collected when you use this website, how it is used, and who it is shared with.
This is a straightforward policy written in plain language. If you have any questions, you can reach us directly at info@reservoiritsolutions.com or by calling (423) 390-8373.
What Information We Collect
Contact Form
When you submit the contact form on this website, the following information is collected:
- Your name
- Your phone number
- Your email address
- The message you write describing what you need help with
This is the only personal information collected through this website. We do not use analytics software, advertising trackers, or any third-party tracking tools.
How Your Information Is Used
The information you submit through the contact form is used solely to respond to your inquiry. We use it to:
- Contact you to discuss the services you are asking about
- Schedule a diagnostic or service appointment if applicable
- Follow up if we were unable to reach you by phone
Your information is not used for marketing purposes. We do not send newsletters or promotional emails. We do not sell, rent, or share your information with third parties for any commercial purpose.
How Form Submissions Are Processed
This website uses Web3Forms (web3forms.com) to process contact form submissions. When you submit the form, your information is transmitted to Web3Forms' servers and forwarded to our email inbox. Web3Forms acts as a processing intermediary and does not use your data for any purpose beyond delivering the form submission. You can review their privacy practices at web3forms.com/privacy.
Spam Protection
This website uses hCaptcha (hcaptcha.com) to protect the contact form from automated spam submissions. hCaptcha may set cookies and collect certain technical information (such as your IP address and browser type) to determine whether a form submission is from a human. This data is processed by Intuition Machines, Inc., the company behind hCaptcha, and is subject to their privacy policy and terms of service.
Cookies
This website does not set any cookies of its own. The hCaptcha widget described above may set a cookie as part of its bot-detection process. No advertising cookies, analytics cookies, or tracking pixels are present on this site.
Data Retention
Form submissions are delivered to our email inbox and retained only as long as needed to respond to your inquiry or provide services. We do not maintain a separate database of contact form submissions.
Your Rights
You may contact us at any time to:
- Ask what information we hold about you
- Request that we delete your information
- Ask any questions about how your information is handled
To make a request, email us at info@reservoiritsolutions.com or call (423) 390-8373.
Children
This website is not directed at children under the age of 13 and does not knowingly collect information from children.
Changes to This Policy
If we make any changes to this Privacy Policy, the updated version will be posted on this page with a revised "Last Updated" date.
Contact
Reservoir IT Solutions
Kingsport, TN
(423) 390-8373
info@reservoiritsolutions.com