Kingsport, TN · Serving the Tri-Cities
Printer acting up? Wi-Fi dropping? Call Jackson.
I fix printers, computers, and Wi-Fi for homes and small offices around Kingsport, Johnson City, Bristol, and Greeneville. Talking it through is free, and if I can’t fix it, you don’t pay.
5.0 · every review so far is 5 stars
Calls & texts every day
Jobs I’ve done lately
9 completed- Desktop repair and Windows 11 upgradeFixed overheating with fan repair and new thermal paste, replaced the USB controller
- Whole-home tech visitLaptop reset, Microsoft account recovery, soundbar and Fire TV setup, Wi-Fi pod placement
- BIOS updateGame crashing from a 2024 BIOS, traced in the crash logs and fixed
- Scam cleanupRemoved unwanted remote-access software and changed key account passwords
- Ubiquiti network installCloud Gateway Ultra and a U7 Pro access point, cable run and terminated
- New laptop setupSet up and configured, ready to use
- Brother printer setupPrinting from 2 laptops and 2 phones
- Small office setupPrinter, laptop, and a wired ethernet connection
- HP printer setupFirst-time setup, printing from 2 laptops and 2 phones
Every job since I opened in July 2026. Customer names left out.
People usually call me about…
A printer that won’t connect or print
Every laptop and phone in the house, printing. Shopping for one? I usually recommend Brother or Canon.
Wi-Fi that’s slow or misses rooms
I find the real cause, and install Ubiquiti when it’s time for better gear.
A call or pop-up that might be a scam
I check for remote-access programs, remove them, and help lock down your accounts.
A new computer, tablet, or phone to set up
Set up, files moved over, and a walkthrough before I leave.
A computer that’s slow, crashing, or infected
Windows or Mac. You’ll know what’s wrong before I fix anything.
Files stuck on a computer that died
If the drive still works, I can get your photos and documents off it.
Security cameras for a home or business
Mounted, recording, and viewable from your phone.
Office computers, printers, and networks
Laptops, printers, cabling, and Wi-Fi that work together.
Hi, I’m Jackson.
Reservoir IT Solutions is just me. I have a computer science degree from ETSU and work in IT full time, so I take appointments on weekday evenings and weekends.
My favorite job so far was a Ubiquiti network in Rogersville, with the cable run and terminated. That’s the gear I’d put in my own house.
When you call or text, you get me. I’ll tell you honestly what I think is wrong, what it’ll cost, and whether it’s even worth fixing.
Jackson
Owner, Reservoir IT Solutions · More about me
- B.S. Computer Science, ETSU
- Open since July 2026
- Evenings & weekends
- Calls & texts every day
Jackson
iMessage
Today 4:12 PM
- Hi, is this Jackson? I just got a new laptop and have no idea how to move everything over from my old one 😅
- Hey, yep, this is Jackson! Happy to help. Where are you located?
- Johnson City
- Perfect, no travel fee there. I can come by Thursday around 6. It’s $65/hr and usually takes an hour or two, and if I can’t get it done, you don’t pay.
- Sounds great, see you Thursday!
Simple pricing
$65 an hour
One-hour minimum, and you save 5% paying any way but card. Installs are priced per camera, cable drop, or access point, and you’ll know what to expect before I start.
- Free to talk it through. Call, text, or let me take a look remotely at no charge.
- No fix, no fee. If I can’t fix it, you don’t pay anything.
- No travel fee within about a 30-minute drive, plus Greeneville. $20 for anywhere else within about an hour, like Bristol, Rogersville, or Elizabethton.
- $40 visit fee only if I come out and you decide not to go ahead.
- Save 5% with cash, check, Venmo, or Apple Cash. Cards are welcome too.
- No contracts. Call when you need me, and nothing gets left running on your computer.
Reservoir IT Solutions
Kingsport, TN · (423) 390-8373
- Phone call, talk it throughFREE
- New laptop setup1.5 hrs × $65.00$97.50
- Files moved from old laptopincl.
- Travel (Johnson City)$0.00
- Paid cash, 5% off−$4.87
TOTAL$92.63
No contract · Nothing left running
Thank you!
What customers have said
My computer was shutting down by itself. Keyboard & mouse were disappearing. Monitors quit displaying. Thought my computer was dead. Jackson trouble shot the computer. Determined that the computer was running hot and that the USB controller for the wireless keyboard and mouse was no longer functioning. Jackson fixed the fans, replaced the thermal paste on the CPU controller, replaced the wireless keyboard controller, made adjustment setting to enable Windows 11 to be installed, installed Windows 11, and did some other things. Took about 3 days in total to make repairs. Computer is now working like a champ and has at least a number of years of life left in it. Most strongly recommend Reservoir IT Solutions, Jackson, for all your computer repair needs. I will surely continue to contact Jackson for my computer needs.
Jackson helped us with many different electronic devices throughout our home and was very courteous, knowledgeable and willing to help in anyway. In other words he was great!!!!!
Mr. Coffey was extremely helpful and kind. He took my call at 9 o’clock on a Friday night and fixed my issue the following Saturday morning. He will be my preferred IT Tech from now on.
Jackson did a great job installing Ubiquiti equipment throughout my house. Our WiFi is now strong and reliable everywhere with no more dead spots. He was professional, easy to work with, and made sure everything was set up perfectly. I highly recommend him if you’re looking to upgrade your home network!
Jackson came out and worked on our computers, printers and phones and got everything set up and synchronized. He was prompt, dependable, knowledgeable, friendly and very reasonable with his charges. We would highly give him a 10/10, 5 Star rating! If you want the best, call Jackson at Reservoir It Solutions!
Jackson is polite, professional, prompt, and knowledgeable about all aspects of computer repair. I highly recommend him.
Helped fix the wifi at my house and was helpful when it came to other technology issues!
I come to you
Home or office, anywhere around the Tri-Cities. For software problems I can often connect to your computer remotely and fix it while you watch.
No travel fee
- Kingsport
- Johnson City
- Jonesborough
- Greeneville
- Church Hill
- Mount Carmel
Plus Blountville, Colonial Heights, Fall Branch, Gray, Sullivan Gardens, Baileyton, and Weber City and Gate City, VA.
$20 travel fee
- Bristol, TN & VA
- Bluff City
- Piney Flats
- Surgoinsville
- Rogersville
- Elizabethton
- Erwin
- Anywhere within an hour
The rule is simple: no travel fee within about a 30-minute drive (plus Greeneville, where I work), and $20 for anywhere else up to about an hour out. Remote help has no travel fee at all. Not sure where your town falls? Call or text and ask.
Questions people ask
Don’t see your question? Just text it to me. I usually reply the same day.
I charge $65 an hour with a one-hour minimum, and I’ll tell you what to expect before I start. Installs are priced per unit: cameras are $95–$135 each and cable drops are $85–$125 each, plus equipment. Looking at the problem by phone, text, or remote is always free. There’s no travel fee within about a 30-minute drive, including Kingsport, Johnson City, Jonesborough, Church Hill, Mount Carmel, Blountville, Colonial Heights, Fall Branch, Gray, Sullivan Gardens, Baileyton, and Weber City and Gate City, VA, plus Greeneville, where I work. There’s a $20 travel fee for Bristol (TN and VA), Bluff City, Piney Flats, Surgoinsville, Rogersville, Elizabethton, Erwin, and anywhere else within about an hour. If I come out and you decide not to go ahead, there’s a $40 visit fee to cover the trip and the time slot. If I can’t fix it, you don’t pay anything.
Cash, check, Venmo, Apple Cash, or card. Paying any way but card saves you 5% off the total.
I work in IT full time, so appointments are on weekday evenings and weekends: Monday to Thursday 6 to 9 PM, Friday 7 to 9 PM, Saturday 9 AM to 6 PM, and Sunday noon to 6 PM. I answer calls and texts every day, and some problems I can fix remotely without a visit.
I text or email you a link to HelpWire, a remote support app. You open it, and I can only connect after you say OK on the phone and click Allow on your screen. You can see everything I do and end the session anytime by closing the app. I never set up access that lets me connect on my own, so next time, you’ll have to approve me again. When we’re done, you can delete the HelpWire file, and I’m happy to walk you through it.
Both. I work on Windows PCs and Apple Macs, and I help with iPhone and iPad setup, data transfer, and troubleshooting.
I usually recommend Brother or Canon. They hold up well and are easy to connect. Printer setup is one of my most common jobs, so I’ve seen which ones cause headaches.
No. For cracked or broken screens on phones, tablets, or laptops, I’ll point you to a shop that specializes in that kind of repair.
Yes. I set up networks, computers, printers, Wi-Fi, and cameras for small offices. I’ve also helped TBird Technologies, another local IT business, on large office and building network installs, so I know what bigger jobs take.
No. You call when you need help. No subscriptions, no contracts, and nothing on your computer that lets me connect without your OK.
Got a tech headache? Let’s fix it.
Call or text me and tell me what’s going on. No pressure, and no charge to talk it through.
Jackson
Reservoir IT Solutions
- mobile
- (423) 390-8373
- hours
- Calls & texts every day
Appointments evenings & weekends