Tech help for home and office, at $65 an hour.
Here’s everything I do, how long it usually takes, and what it costs. Talking it through is always free, and if I can’t fix it, you don’t pay.
What will it cost?
$65
About 1 hour at $65/hr
- Labor$65
- Travel to Kingsport$0
- If I can’t fix it$0
- Pay any way but cardSave 5%
A typical estimate, not a quote. You’ll know what to expect before I start.
Repair & troubleshooting
Slow PC, crashed laptop, a virus, a blue screen, or Windows acting up. I figure out what’s wrong and fix it, on Windows PCs and Macs. I can come to you, help remotely, or pick it up.
- Windows PCs and Macs
- Virus and malware removal
- Slow, freezing, or won’t start
- Software and Windows problems
- RAM and SSD upgrades
- No fix, no fee
| A look by phone, text, or remote | Free |
|---|---|
| On-site visit, if you decide not to go ahead | $40 |
| Virus / malware removal | 1–2 hrs · $65–$130 |
| OS reinstall & setup | 2–3 hrs · $130–$195 |
| RAM or SSD install, labor | About 1 hr · $65 |
| Everything else | $65/hr |
New devices & printers
New laptop, tablet, or phone that needs setting up? A printer nobody can connect to? I get everything working together, then sit down and show you how to use it, in plain language and at your pace.
- New computer, laptop, or tablet setup
- Moving files from your old device
- Printer setup and wireless printing
- Phone, email, and account setup
- Smart TV and streaming devices
- A walkthrough before I leave
| Printer setup, every device connected | About 1 hr · $65 |
|---|---|
| New computer or tablet setup | 1–2 hrs · $65–$130 |
| Moving files from an old device | 1–2 hrs · $65–$130 |
| Smart TV / streaming setup | About 1 hr · $65 |
| Walkthrough of what I set up | Included |
Shopping for a printer? I usually recommend Brother or Canon.
Wi-Fi & networks
Slow Wi-Fi, rooms the signal doesn’t reach, a router that needs replacing, or a whole office network built from scratch. I find the actual cause instead of just restarting things, and I install Ubiquiti whenever it fits.
- Wi-Fi troubleshooting and dead zones
- Ubiquiti and mesh Wi-Fi installs
- Cable runs, terminated and tested
- Separate guest Wi-Fi
- Wired connections where speed matters
- Office networks, wired and wireless
| Wi-Fi troubleshooting visit | 1–2 hrs · $65–$130 |
|---|---|
| Cable drop, run, terminated & tested | $85–$125 each |
| Wi-Fi access point, mounted & set up | $65–$95 each |
| Network setup (gateway, switch & Wi-Fi) | $80–$125 one time |
| Tricky runs (attic, crawlspace, brick, 150 ft+) | Quoted |
Prices are labor. Equipment, cable, and jacks are priced before I order anything.
Security cameras
Indoor and outdoor cameras for homes and businesses, wired or wireless. I mount them, set up recording, and get live viewing and motion alerts working on your phone.
- Indoor and outdoor, wired or wireless
- Recording set up and tested
- Live view from your phone
- Motion alerts
- Adding to an existing system
| Camera, mounted & wired | $95–$135 each |
|---|---|
| Recorder & phone app setup | $80–$125 one time |
| Phone viewing & alerts on an existing system | About 1 hr · $65 |
| Tricky runs (attic, crawlspace, brick, 150 ft+) | Quoted |
Prices are labor. Cameras, recorder, and cable are priced before I order anything.
Files & backups
Computer died but you need the files? If the drive still works, I can get your photos and documents off it. I also set up automatic backups so the next failure, theft, or ransomware attack isn’t a disaster.
- Files off a dead laptop or PC
- Recovering deleted files
- Automatic backups for home or office
- Referrals to a recovery lab for failed drives
| Files off a dead computer (drive still works) | 1–2 hrs · $65–$130 |
|---|---|
| Recovering deleted files | 1–2 hrs · $65–$130 |
| Automatic backup setup | 1–2 hrs · $65–$130 |
If the drive itself has failed, I’ll point you to a recovery lab with the equipment for it.
For small businesses
Phones, email, firewalls, and the network that ties them together. You deal with the same person every time, so when something changes, I already know how your office is set up. I’ve also helped TBird Technologies on large office and building installs.
- VoIP phone systems
- Microsoft 365 setup and migration
- Firewall and VPN setup
- Office networks and cabling
- Advice before you buy
- No contract required
| VoIP phone setup | Quoted |
|---|---|
| Microsoft 365 setup or migration | Quoted |
| Firewall setup | Quoted |
| Advice and planning | $65/hr |
Projects are quoted upfront: my time at $65/hr plus any equipment.
How billing works
- $65 an hour. One-hour minimum. You’ll know what to expect before I start.
- Free to talk it through. Calls, texts, and a remote look cost nothing.
- No fix, no fee. If I can’t fix it, you don’t pay anything.
- $40 visit fee. Only if I come out and you decide not to go ahead.
- Save 5% with cash, check, Venmo, or Apple Cash. Cards are welcome too.
- Installs priced per unit. Per camera, cable drop, or access point, with equipment priced before I order it.
- No contracts. Call when you need me. Nothing gets left running on your computer.
Travel
No travel fee within about a 30-minute drive
Kingsport, Johnson City, Jonesborough, Church Hill, Mount Carmel, Blountville, Colonial Heights, Fall Branch, Gray, Sullivan Gardens, Baileyton, and Weber City and Gate City, VA. Plus Greeneville, where I work.
$20 travel fee up to about an hour
Bristol (TN and VA), Bluff City, Piney Flats, Surgoinsville, Rogersville, Elizabethton, Erwin, and anywhere else within about an hour
Remote help has no travel fee at all. Not sure where your town falls? See the map
Not sure what you need? Just ask.
Text me what’s going on, even if you don’t know what to call it. I’ll tell you whether I can help and what it would take.
Jackson
Reservoir IT Solutions
- mobile
- (423) 390-8373
- hours
- Calls & texts every day
Appointments evenings & weekends